Cisco collaboration flex plan Cisco ® Collaboration Flex Plan gives you access to Cisco’s collaboration products, allowing you to mix and match buying models and deployment models in a single subscription depending on your buying needs. One subscription covers entitlement and technical support for: (a) the cloud services Cisco Webex ® Meetings, Cisco Webex Calling, Cisco BroadCloud Calling, and Cisco Webex Teams and (b) the software Cisco Unified Communications Manager and Cisco Meeting Server. Buying models In your subscription order, you will designate a buying model for a meetings solution (“ Meetings”) and/or calling solution (“ Calling”), which determines your payment obligations. If you exceed the capacity count limits associated with the buying model in your order, you will be obligated to pay your Partner (or Cisco if purchasing direct from Cisco) for such excess use. There are three buying models available: Enterprise Agreement, Active User, and Named User. You can choose different buying models for Meetings and Calling, but you may not have more than one buying model for either solution at any point.

During your subscription, You also have the flexibility to change your buying model from: (a) Named User to Active User or Enterprise Agreement or (b) Active User to Enterprise Agreement. Table 1 shows the Collaboration Flex Plan buying models and the availability of Meetings and Calling within each buying model.

Availability of meetings and calling by buying model. Enterprise agreement Active user Named user Meetings X X X Calling X X Deployment models You will choose a software deployment model for each user.

For each user with a Meetings entitlement, you can designate one of the following two deployment models: hosted in Cisco’s Webex cloud or deployed on your own premises. For each user with a Calling entitlement, you can designate one of following three deployment models: hosted in Cisco’s Webex cloud, deployed on your own premises, or hosted through a Partner’s hosted services. Note that when you choose an on-premises or partner-hosted deployment, you will also receive the cloud service Cisco Webex Teams. You have the flexibility to transition from on-premises or partner-hosted to a cloud deployment and vice versa.

The deployment model you choose for a user determines their software entitlement, as illustrated in Table 2 below. See the Features and Benefits section of this Data Sheet for more information regarding the deployment options for Cisco Collaboration Flex Plan Calling-Enterprise Agreement. Meetings and calling entitlements by deployment model.

‡ A partner-hosted option is not available under Meetings Enterprise agreement buying model description The Enterprise Agreement buying model is governed by the Cisco Enterprise Agreement Program Terms (“ Program Terms”), which are provided to you and require your acknowledgment when you place an order for Cisco Collaboration Flex Plan Calling-Enterprise Agreement. In accordance with the Program Terms, you must complete an End User Information Form (“ EUIF”), which serves as the basis for your price quote. Minimum purchase Your EUIF must reflect the greater of: (a) your enterprise-wide Knowledge Worker count and b) 250 Knowledge Workers. “ Knowledge Workers” means your employees and contractors that use computing or communications devices capable of running Cisco Webex, Cisco Unified Communications Manager, or Cisco Meeting Server as part of their job duties performed on your behalf.

Your Knowledge Worker count also includes the employees of any affiliated corporate entity that is included in your initial subscription order. Your Knowledge Workers receive unique accounts that must not be shared or used by anyone other than the designated Knowledge Worker. A Knowledge Worker’s account must not be transferred to another person, except upon: (a) termination of the Knowledge Worker’s employment or (b) with Cisco’s prior written approval.

Growth You may access the Cisco software and cloud services by up to 120% of the Knowledge Workers identified in your EUIF (“ Growth Allowance”) without incurring additional fees. True forward A “ True Forward” is an adjustment process that reconciles the fees that you owe when your Knowledge Workers exceed the Growth Allowance. If a True Forward is required, Cisco will generate a bill as part of the annual True Forward event in order to align your payment obligation to your use. Under the Program Terms, the True Forward is assessed in the billing year after you exceed the Growth Allowance. If you are assessed a True Forward one year and you no longer exceed the Growth Allowance, you will not be assessed a True Forward the following year. You may not decrease the Knowledge Workers in your EUIF at any point during your subscription.

Please see your purchase agreement for additional details about the True Forward process, including billing. Upon reasonable request, you may need to verify the number of software licenses that you have installed, accessed, deployed, or activated. Cisco or your Partner will handle the True Forward calculation and any additional billing required.

Your responsibilities related to True Forward overages are tied directly to your payment obligations, and accordingly any lapse in carrying out those responsibilities can result in an interruption of service. If you modify your order by choosing a different buying model within Cisco Collaboration Flex Plan, you may be required to pay any True Forward fees incurred in connection with your current buying model before you are able to switch to a new buying model. Features and benefits When you choose Cisco Collaboration Flex Plan Calling- Enterprise Agreement, you receive entitlements to a bundle of calling features. Table 3 describes the features and the availability of each feature to users with a cloud versus an on-premises versus a partner-hosted deployment model. Included features and deployment model availability. Included feature Benefit Deployment model available Cloud On-Premises Partner Hosted OR Cisco Webex Calling includes a cloud-based phone system (and the ability to connect other Cisco call control capabilities and services through Cisco Webex Hybrid Services) and encompasses all the devices to make calls. Cisco BroadCloud Calling is a new cloud calling offer targeting Service Providers – delivering a proven enterprise-class cloud PBX.

The solution is based on the BroadCloud calling platform coupled with key Cisco commercial and administrative tools to provide a best-in-class fully featured cloud calling solution. X Secure, all-in-one team collaboration from Cisco Webex. Cisco Webex Teams is an app for continuous teamwork.

Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. X X X Cisco Webex Teams file storage Pools 20GB of file storage per Knowledge Worker. X X X The cloud device registration provides the ability to register Cisco video devices purchased upfront to the Cisco Webex cloud, with no need for on-premises infrastructure. X X X Integrate your existing IT assets with Cisco Webex to provide a single, integrated experience. The Cisco Webex Hybrid Services are Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service.

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This service is not available for Cisco BroadCloud Calling. X X Cisco Unified Communications Manager provides an enterprise-class IP telephony call-processing system. In addition to traditional telephony features, it provides advanced capabilities such as video. Add-on licenses for common-area phone and desktop video units, as well as Cisco TelePresence Room licenses, are available for customers who need licenses beyond the provided 50% of total Knowledge Workers. Additionally, Essential licenses are included for analog devices and fax machines. X X Cisco Expressway Series works as part of the Cisco Unified Communications Manager product family to provide access for mobile, desktop, and fixed clients.

The application provides advanced multimodal firewall traversal and access services for secure voice, video, instant messaging and presence, directory, and visual voicemail outside your enterprise firewall without the need for a VPN. ● Product features of (softphone, video) ) X X Soft client for Cisco BroadCloud Calling The Cisco Calling App is the soft client application (for Windows, Mac, iOS and Android) that provides the calling experience for the Cisco BroadCloud Calling.

It can be private-labelled by the Cisco BroadCloud Calling Service Providers using their own preferred brands. X Cisco Emergency Responder enhances the existing emergency 9‑1-1 functionality offered by Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller’s location, and that the PSAP can identify the caller’s location and return the call if necessary.

In addition, the system automatically tracks and updates equipment moves and changes. Cisco Emergency Responder exports Automatic Location Information (ALI) data in formats defined by the National Emergency Number Association (NENA), an industry standards body in the United States. These data formats may not be suitable for use outside the United States and Canada; manual modification of the exported files may be required. X X ) Cisco Unified SRST provides cost-effective solutions for supporting redundant call control in remote branch offices and the homes of teleworkers. X X ) Cisco Unified CME provides call processing to Cisco Unified IP Phones for distributed enterprise branch-office environments and retail deployments. Even branch offices within the same enterprise can have different needs and requirements when it comes to unified communications.

Cisco Unified CME meets this need by providing localized call control, mobility, and conferencing alongside data applications on Cisco Integrated Services Routers (ISRs). X X Cisco Unity Express offers industry-leading integrated messaging, voicemail, fax, automated attendant, Interactive Voice Response (IVR), time-card management, and a rich set of other messaging features on the Cisco ISR platform. It provides integrated services specifically designed for the small and medium-sized office environment or enterprise branch office. With Cisco Unity Express, you can easily and conveniently manage your voice messages and greetings through your web browser using a web Inbox, traditional intuitive telephone prompts, an easy-to-use visual voicemail interface (the Cisco Unity Express VoiceView Express application), email access to messages, and a straightforward GUI that allows simple administration and management.

X X ) Cisco Unified Communications Manager SME helps enterprises create a centralized architecture to more easily and efficiently manage and evolve their networks as collaboration needs change. With SME, enterprises can. ● Extend: Deploy collaboration applications at the network core and extend them to users, even those on third-party PBXs. X X (Expected in Collaboration Flex Plan Calling EA by end of December 2018) Cisco Unified Attendant Console Standard and Advanced are available as part of Collaboration Flex Plan. Cisco CUAC Advanced comes with optional high availability to protect your system from down time. CUAC Standard offers enhanced features such a modern user interface and searchable speed dials. It includes busy lamp field and Cisco Jabber presence.

CUAC Advanced offers a powerful queuing engine that helps manage several calls from many sources. The robust directory can handle up to 100,000 contacts and synchronize directly with Active Directory. Common area Cisco Unified Communications Manager provides an enterprise-class IP telephony call-processing system. In addition to traditional telephony features, it provides advanced capabilities, such as video. Add-on licenses for common-area phone and desktop video units, as well as Cisco TelePresence Room licenses, are available for customers who have common-area endpoints not associated with Knowledge Workers. A Common Area phone option is also available for the Cisco BroadCloud Calling offer offering analog phone type functionality with a minimal set of additional feature capabilities. X X X Technical support services Cisco offers technical support services covering the areas of problem resolution, customer success and adoption, and designated support management in three service tiers: Basic, Enhanced, and Premium.

Basic Support is included with any Cisco Collaboration Flex Plan subscription at no additional cost for the duration of your subscription. Under Basic Support you are entitled to unlimited 24x7 access to technical support in English for break/fix issues via phone, web, or email within one business day for lower-severity cases, and within a 60-minute initial response time for severity 1 and 2 cases. Your Basic Support includes access to the knowledge base, as well as all software updates and upgrades during the term of your subscription. Enhanced and Premium Support are also available at an additional cost. For more information about Basic, Enhanced, and Premium Support, please go to the. On-Premises licensing and software delivery On-premises licenses are delivered to you via your Smart Account. The Partner is responsible for entering your Smart Account information at the time your order is placed.

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Instructions for creating a Smart Account can be found here. The on-premises software and license Product Authorization Keys (PAKs) are available through the links provided in the eDelivery email that will be sent to the email address(es) provided on the order. Instructions will be included on how to register the PAKs and install the license.bin file. If CUAC is selected, the license activation keys will be sent to the eDelivery email and to the partner’s email assigned to the eDelivery account With the exception of Cisco Meeting Server, your users designated for on-premises deployment will be able to access the software using the licenses and PAKs.

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In order to access Cisco Meeting Server, you will be required to complete the following additional steps. First, download the initial bootable software image from the. Next, if you do not already have Cisco Meeting Server installed, purchase SKU R-CMS-K9 ($0 US GPL) and you will receive the required activation key.

If additional licenses are needed, you or your Partner can request more from Cisco’s licensing team. Ordering information To place an order, contact your Certified Cisco Partner (“Partner”) or Cisco Sales agent. If you need help finding a Partner in your area, use the Partner Locator. Your Partner or Cisco Sales agent can also assist with any modifications to your subscription after your initial order is placed.

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